Posted: Fri Jun 09, 2006 1:22 pm Post subject: Coping with unsatisfied customers
No matter how much you try to make every customer happy, you will at times have to deal with unhappy customers. Sometimes the unhappy customer has a valid complaint; other times they may have a complaint that is entirely out of your control as an entrepreneur. There are techniques which can leave an unhappy customer feeling less unhappy, and, perhaps even turn the unhappy customer into a loyal, repeat customer. Any startup business feels they must keep every customer possible, but that doesn't mean that the business
owner should become a "doormat" to their new customers.
Discuss here about how you deal with unhappy customers.
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